FREQUENTLY ASKED QUESTIONS
ALLURE CARNIVAL FAQ’S – ALL YOU NEED TO KNOW!
Q: What are the Mas Camp’s opening hours?
A: Our opening hours are Monday – Friday, 10am – 6pm. Can’t visit our office? No problem, send us an email via email@example.com
Q: Where can I view Allure Carnival’s costumes?
A: Our costumes are in display in our showroom, located at ________________. See opening hours above. Unable to visit our showroom? Check out our costume gallery!
Q: How do I get in touch with a Customer Service Rep?
A: We’re happy to assist you! Send us an email or dm on instagram @allurecarnival
Q: When is costume registration for the new carnival year?
A: Allure Carnival’s costume registration generally takes place two weeks after the Band Launch. Please visit out website for regular updates on registration times.
Q: What do I need for costume registration?
A: For registration, you need the following:
- Ladies: Bra Size (34A, B, C), Waistband Size (in inches), Bottom Piece Size (S, M, L)
- Ladies: Bra Option (Bikini, Strapless Bra, Monokini)
- Ladies: Bottom Piece Option (Bikini, Thong, Hot Shorts, Cover-Up Bottom)
- Men: Waist Size (in inches)
Costume: 50% of the total costume cost
Always register through the Allure Carnival & Venom Carnival Mas Camp or via www.allurecarnival.ca to ensure that your registration is valid.
Q: Can I order extra items with my costumes?
A: Different costumes may have different additional options. Standard additional options on all costumes for ladies are bottom piece options
Costumes may come with options for larger headpieces, backpacks and other embellishments at an additional cost. These options will be detailing on the registration page and in the section photo galleries, along with the cost attached.
Q: How do I register to play with Allure Carnival?
A: ALLURE may offer a limited number of costumes for open registration, based on availability. Join our mailing list to receive regular updates on registration dates.
Q: I did not get a costume … Can I be placed on a waiting list?
A: Please log your name on our online waiting list and we will contact you if any spots become available
Q: I’ve purchased a costume from another masquerader… How do I transfer the costume to my name?
A: ALLURE does not facilitate costume transfers. If you cannot collect your costume in person, please take the time to let us know who will be collecting on your behalf. This will ensure a quick and smooth collection process. This notification can be done via email subject line will be you costume invoice number. Anyone collecting a costume must present a valid form of ID at the time of collection. If you are collecting for yourself, you must have your ID. If you have authorized someone to collect on your behalf, they must have their ID. Further information can be obtained in the Masquerader Info tab.
Q: I’ve purchased a costume after the cut-off date – what do I need to collect the costume?
A: The original owner must enter the new owner’s name in their costume account to authorise collection. Further information can be obtained in the Masquerader Info tab.
Q: I’m unable to collect my costume … Can another person collect on my behalf?
A: Yes, please visit the Masquerader Info tab for information on how to authorize another person to collect your costume.
Q: When do I collect my costume?
A: The costume distribution schedule will be emailed to all masqueraders, posted to our website and advertised on our social media accounts. Different sections will have different distribution dates. The final date of costume distribution is Carnival Friday, after which all uncollected costumes are no longer available.
Q: I missed my collection date – what do I do?
A: You can collect your costume on any day after your designated date, however priority is given to persons collected on their designated day.
Q: What is the Fast Track service?
A: Fast Track is a priority service provided by Allure Carnival which allows masqueraders who have paid in full for their costumes a minimal wait time when collecting their costumes. Fast Track persons are given top priority in the costume collection process.
Q: When do I need to pay for my costume?
A: Your downpayment must be paid upon registration, otherwise you order will be incomplete and immediately cancelled. Costumes must be paid in full prior to collection, and can be paid for in house immediately before collecting the costume (Cash, Interact & Credit Card only). Masqueraders can also make advance payments at Allure Carnival’s Mas Camp and online via Credit Card (Visa & MasterCard).
Q: How can I pay for my costume?
A: ALLURE accepts Cash and Credit Cards (Visa & MasterCard). Cheques are not accepted for payment.
Q: I’ve collected my costume but it does not fit.
A: Contact the ALLURE Customer Service Hotline, who can put you on to a producer who will assist in resizing your costume.
Q: What do I get when I come to Costume Distribution?
A: You will receive your costume box & or headpiece, a ALLURE Goody Bag, filled with carnival essentials & ALLURE Wristband. Your costume is not complete without a wristband and masqueraders not wearing their wristband will be removed from the band.
Q: I have a comment / complaint – who do I speak to?
A: Please send any comments to firstname.lastname@example.org or via our feedback form at www.allurecarnival.ca.
Q: How do I join the ALLURE CARNIVAL Mailing list?
A: Send an email to email@example.com requesting to be added to the mailing list.
Q: I have not been receiving emails from ALLURE… what can I do?
A: Please send an email to firstname.lastname@example.org with your information so that we can update our records with your correct email address. We will send a confirmation once your address has been updated.
Q: What does AlLURE’s Costume& Event package include?
A: ALLURE’s costume & event package includes Backline Costume + Up to 4 Club Events & Boat Ride Events. For more details on the Exclusive Carnival Experience visit the Weekend Pass page.
Q: Who are ALLURE’S affiliates?
A: ALLURE is affiliated with Venom Carnival they are now consider one band., Nocturnal Events inc. as well as several other marketing groups. Please contact us via email to confirm any affiliate group ( email@example.com ) . Please do not be fooled by any other groups posing as Allure Carnival partners.
Q: I forgot my password, what do I do?
A: Please email firstname.lastname@example.org to have your password reset.
Q: What events do you host annually?
A: ALLURE’s annual events include our Band Launch, 2 Soca Fetes & On the wave Boat ride event We also have Pop – Events through out the season. Join our mailing list to ensure regular updates on our events.
Q: I would like to design my own costume to play with ALLURE?
A: Unfortunately, due to constraints with our band size, ALLURE does not allow masqueraders to design their own costumes.
Q: Where is my section in the band lineup?
A: The band lineup is published in the Member’s Guide which masqueraders receive at costume distribution. Band lineup is based on a variety of factors and hence cannot be determined at the time of registration.
Q: I’m interested in providing a service / becoming a sponsor of ALLURE – who do I contact?
A: Please email our Band Leader, Chris or Joanne, with your proposal at Contact@allurecarnival.ca.
Q: I’m having problems making travel arrangements – can ALLURE assist?
A: We can put you on to several partners who can assist you in confirming your travel arrangements – please email us for further information.
Q: Can my husband/wife jump in the band?
A: ALLURE only allows paying masqueraders to jump in the band. Non-masqueraders may observe from the sidelines outside the band, however they will not be allowed to participate.
Q: What music is played on the road?
A: ALLURE offers a variety of DJs with different styles to appeal to every masquerader. Soca, Afrobeats, Dancehall & Top 40.
Q: Where does the band meet?
A: The starting point is located in assembly area of exhibition place, nearest entrance is Dufferin Gates – be sure to check your members guide for specifics!
Q: What time does mas begin?
A: The band departs at 08am on Carnival Saturday. The band also breaks for lunch at a designated rest stop.
Have a question which was not mentioned here?
Please email email@example.com with your questions.